Enterprise Tools Developer (COTS) III

POSITION SUMMARY STATEMENT:

The senior service now developer will be part of Service Now development team. The team is collectively part of IS Infrastructure & Operations. The team works closely with the Helpdesk, Service Management (Change, Configuration, Release Processes), as well as other GTS team.

DETAILED RESPONSIBILITIES/DUTIES:

· Follow clear and effective development approach for SaaS model

· Support the team for challenging issues

· Designing of best feasible solution based on requirement

· Work with the process owners of the tool to get their requirements implemented

· Work on projects and other tasks, as required in any effort to align IS with the Business

QUALIFICATIONS:

Skills:

Required

· Service now development Experience

· Experience in optimizing and maintaining of MID Servers

· Hands on Web Services, MID Server based Integration and bi directional integration of tools with service now

· Experience on creation of custom module in service now

· Knowledge of ITIL methodologies and processes

· Debugging script and Working with complex Log Files

· Should have worked on creation of Service now Business Rule, UI Action, UI policy, Access control,

client script, work flows

· Good at creating required information for Reporting and Dashboards

· Java Scripting knowledge and hands on experience on it

· Use of Import Sets for data loading from external file or database to the service-now.com

· Knowledge in implementation of ITOM modules like Event Management, Discovery, etc.

· Knowledge of Configuration management, setup of CI’s and relationship

· Experience in implementation of CMDB and Discovery

· Experience with configuring and maintaining ServiceNow CMDB

Preferred

· ITIL Certification.

· SNOW Developer certification

Experience:

Required

· 5+ years of experience in Information Technology.

· 4+ years of development experience on service-now.

· Familiar with SDLC lifecycle.

Education:

Required

· Bachelor's degree in Computer Science, Information Technology

Please review EMEA&I Description box