Customer Service Representative with Czech - temporary contract for 12 months
Radlická 740/113d, Avenir Business Center
158 00 Praha 5
Czech Republic
In this role you will:
- Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication
- First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member
- Ensure timely and effective response to Member queries received via all channels of communication, in accordance with highest standards & targets
- Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
- Conform to all Contact Centre disciplines
- Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Training & Implementation
- Supports and initiates engagement activities related to Member Coaching and Education Inbound & Outbound). Add value by providing guidance, awareness and training that support business growth, Member awareness, Sales & Marketing initiatives, Company goals/ targets
- Liaise with other departments, work as a team, support team members
- Expert on Self education, Information search , effective use of in-house and external training materials to support opitmised performance of the team
- Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company and support these Events as directed to ensure its success
- An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained
Our requirements:
- A desire to exceed Member expectations and passionate about making a positive contribution to the team, internal customers and Members
- Demonstrates excellent verbal and written communication skills enabling effective feedback and mentoring activities
- Native Czech and good command of the English language
- Confident in the use of computers, related technologies and corporate systems
- A fast learner and flexible to change
- A self motivator with very good organizational skills and multitasking
- Ability to work independently and as part of a team
- An outgoing and positive attitude with the ability to positively influence & motivate
- Completed secondary education
What we offer:
- Temporary contract for 12 months
- International environment
- Company laptop
- 25 DAYS annual leave
- Attractive salary, bonuses and benefits package including: Meal vouchers, Pension plan - 300 Czech korona, Multisport Card
- Unlimited access to company products in the kitchen to prepare your favourite shake
- Up to 50% discount to purchase company products
- Personal development opportunities and free access to online training environments such as LinkedIn Learning
- Chance to share your ideas and continuously improve our processes
- Extra hours off - wellness hours 15h per year
- Local practice - 5 additional SICK DAYS FULLY PAID
- Service awards – lunch with your team members
- Opportunity to build up your expertise through coaching, soft skills and training sessions
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
