Customer Relationship Supervisor with Icelandic
UK - Herbalife Europe Limited / Herbalife U.K. Limited
The Atrium
Uxbridge, Middlesex UB8 1HB
United Kingdom
1 Harefield Road
About the role:
Customer Relatioship Supervisor will develop closer relationships with the Icelandic market, specifically Leadership, and leverage these relationships to identify opportunities for process and service improvements. This person will be the face of Herbalife Iceland and the voice of the Icelandic market - utilising knowledge, statistics and relationships from both sides, to deliver outstanding service levels whilst encouraging future growth of the market. This will be a holistic role, where the Supervisor will have a high degree of autonomy, responsibility and influence – being involved in Marketing & Sales intitiatives, local Events, as well as Service Excellence.
In this role you will:
- Build strong, meaningful relationships with Members and Internal Team
- Collaboarate effectively across internal departments and support with wider team deliverables
- Be the first point of contact for all Member queries and escalations
- Analyse quantative and qualatitive data to identify opportunities to improve
- Lead external meetings – with Members, providing updates and discussing support needs
- Lead internal meetings – brief the wider team on opportunities for improvement/growth
- Develop an deep understanding of the Market needs and work with
- Promotions Team – to support in developing purposeful promotions to the market
- Marketing Team – to support in developing market specific campaigns and content
- Events Team – to support with planning and delivering local events
- Project Planning – responsible for leading key business projects for Iceland
- Take ownership of the overall service delivery of the Icelandic Market
- Ensure SLAs and KPIs are met and maintained (phone and online)
- Outbound call campaigns to gain key insights
- Maintain a strong knowledge of ongoing Promos, Campaigns & Communications
- Support with Marketing Campaigns and Communication creation/scheduling
- Hands on involvement with local event planning and execution
Our requirements:
- Fluent in English and Icelandic (speaking, reading & writing)
- Previous experience in customer service
- An experience as supervisor will be as an asset
- Good knowledge of MS Office apps + Outlook
- Confident Communication
- Excellent telephone manner
- Ownership
- Initiative and Autonomy
- Best in Class Serivce oriented
What we offer:
- International environment;
- Company laptop;
- Annual bonus on company discretion
- Attractive salary, bonuses and benefits package including: Eye care voucher, Pension scheme, Private Medical Insurance, Life insurance, entertainment events and many others
- Unlimited access to company products in the kitchen to prepare your favourite shake
- Up to 50% discount to purchase company products
- Personal development opportunities and free access to online training environments such as LinkedIn Learning
- Chance to share your ideas and continuously improve our processes
- Free parking slots - first come first served booked via company app
- Extra 2 days or 16h for charity and volunteering activities
- Service awards – lunch with your team members
- Opportunity to build up your expertise through coaching, soft skills and training sessions
#LI-MM1 #LI-hybrid
