Member Service Representative with Hebrew
Israel
St. HaRokmim 26
Holon 5885849
Israel
In this role you will:
- Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellence
- Engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targets
- Liaise with other departments, work as a team, support team members in joint efforts to provide WOW Service
- Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its succes
- Respond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targets
- Ensure the highest levels of service and response accuracy
- Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
- Ensure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performance
- Conform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)
- Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & Implementation
- Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
- First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member
- Adherence to Service/ Business Targets: key to the success of the position
- Member records maintenance
- An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained
- Celebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!
Our requirements:
- Fluent level of Hebrew and min intermediate level of English language
- Additional knowledge of Russian or Arabic will be as an asset
- Availability to work between Sunday - Friday (2-3 Friday monthly, half a day at work)
- Be able to work everyday mostly in the office
- An outgoing and positive attitude with the ability to positively influence
- A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
- Highly capable of engaging with Members to coach, up educate & positively influence
- A fast learner with experience of change management
- A self-motivator with excellent organizational skills
- Demonstrates excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work independently and as part of a team
- Good knowledge of MS Office apps and Outlook
- Strong Word Processing Skills
What we offer:
- International environment
- Company IT equiptment
- Meal allowance
- Medical insurance
- Life insurance
- Transportation allowance
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