POSITION SUMMARY STATEMENT:
This Business Analyst will be responsible for proactively collaborating with applications analysts to translate business and integration requirements into configurable component designs and solutions. The ideal candidate will reflect a mix of strong technical proficiency, application maintenance ownership, and the ability to work effectively with other business and technology personnel and internal customers to provide very responsive support to this global application.
DETAILED RESPONSIBILITIES/DUTIES:
- To design, document and maintain system processes across Herbalife.
- Engage with global cross-functional business teams to initiate projects, to analyze enhancement requests and communicate with the development team
- Proficient in software development lifecycles namely Waterfall and Agile and AIM Methodology.
- Perform analysis to understand business requirements and guide development team in proposed solution
- Responsible for Analysis and functional testing application software across production support, enhancements and projects.
- Understand the key integration points, work cross-functionally across different business processes, and understand challenges faced by business teams.
- Meet service level agreements for production support response and resolution. Troubleshoot issues, find their root cause, and any necessary corrective actions to resolve them permanently
- Serve as a mentor to less experienced Business Analysts.
- Proven ability to define customer requirements, excellent interpersonal and facilitation skills.
- Follow documentation, software development methodology, version control and testing, and migration standards
- Ability to create and present key requirements artifacts including but not limited to
- Scope Document.
- Business Requirements Document
- Detailed Specification of Key Business Rules and Use Cases
- Activity Diagrams, Business Process Mapping Diagrams and Documentation
- Application Gap analysis
- Develop a cooperative environment that fosters knowledge sharing
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working both independently and, in a team-oriented, collaborative environment
REQUIRED QUALIFICATIONS:
Skills:
- Excellent Functional skills on different Business flows, including Business CRM.
- Exposure to different COTS ERP Systems such as Oracle, Salesforce, 3rd Party Solutions and cloud-based solutions.
- Good understanding of system architecture of Application and System Integration Processes
- Hands-on software troubleshooting experience and ability to conduct research into software-related issues and products
- Excellent analytical and conceptual thinking skills
- Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
- Ability to identify system impact for small- and large-scale initiatives
- Coordinate migrations/implementation of changes between the different Application environments (i.e., Development, Test, and Production).
- Experience working in a DevOps Framework.
- Self-managing: well organized, with strong multi-tasking and time management skills; maintains attention to detail and work independently in a fast-paced and rapidly changing environment.
Experience:
- 5+ years of experience in IT/Technology.
- 5+ years of experience in covering ERP system process flows such as in Oracle, Salesforce or any other ERP system
- 4+ years of experience with SQL queries
- 5+ years of demonstrated skill in preparation and maintenance of implementation documents, test cases, Project Lifecycle experience is a must.
- 4+ experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
Education:
- Bachelor’s degree or foreign equivalent in related field or equivalent experience.
PREFERRED QUALIFICATIONS:
- Master’s degree in Business, Information Technology or equivalent
- Experience with working on a cross-functional teams, with team members inside and outside of IT, at different levels including up to Director level Experience with international or multi-level marketing business
- Experience with complex, multi-national application implementations
- Proficiency with MS Project/Visio/etc.
- Bi-lingual
- Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
- Excellent oral and written communication skills
- Strong interpersonal skills
- Effective writing and diagramming skills
- Clear English-speaking skills
- Ability to interact effectively at all levels with sensitivity to cultural diversity
Principles & Related Competencies:
Ethical
- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
- Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction
Collaborative
- Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
- (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.
Drives Innovation
- Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.
Delivers Change
- Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
