Principal II, SRE - India

POSITION SUMMARY STATEMENT:  

The Principal II Site Reliability Engineer acts as a technical expert applying engineering techniques to automate manual repeatable operational work, partnering with Application Development and Infrastructure Teams to architect and operate reliable, scalable, and performant software/services.

DETAILED RESPONSIBILITIES/DUTIES:  

Level II
•   Partner with application developers and solution architects to ensure services are built for scale and performance.
•   Lead setting service-level objectives, agreements and indicators (SLOs, SLAs and SLIs) for the underlying service by collaborating with Application Development, Product and Business Owners
•   Design, Develop and create Scripts/Software/Tools that will improve the reliability of systems in Production including fixing issues, responding to incidents and taking on-call responsibilities.
•   Improve the overall resilience of a system and provide visibility to the health and performance of services across all applications and infrastructure
•   Improve service performance metrics like latency, page load speed and ETL and help proactively identify performance issues across the system
•   Implement monitoring solutions, create Dashboards and Alerts based on four golden signals of SRE providing single source to determine the overall performance and availability of the services they support.
•   Writing, updating, and using documentation, including runbooks/playbooks
•   Automating work including infrastructure needs, testing, failover solutions, failure mitigation, and much more
•   Using Chaos Engineering to test what you build under real-world conditions
•   Spread information across DevOps and business teams – encouraging a blameless culture focused on workflow visibility and collaboration
•   Root-cause analysis complex problems involving multiple parties, networks, hardware, and software that relate to scaling and performance.
•   Services as technical owner to ensures delivery for SRE initiative
•   Performs deliverable reviews and coaches' team in area of expertise in SRE
•   Provide continuous competitive and best-practices research, leverage industry resources and market trends, and liaise with internal stakeholders.
•   Escalates risks and resolves issues to enable team delivery 
•   Helps to foster a fun, collaborative and supportive culture in which we are able to make career defining work.
•   Ensures team delivers high quality, accurate, viable, and reliable products

QUALIFICATIONS:

Skills:

Required

•   Experience working with Linux & Windows OS along with Scripting experience using PowerShell, Python, Linux/Unix Shell Scripting
•   Experience with Monitoring and Logging Tools – Splunk, Dynatrace, Azure Monitoring, Datadog, Prometheus with Grafana
•   Experience working with DevOps Automation tools - Azure DevOps, GitHub, GitHub Actions, SonarQube, Artifactory, Google Cloud Build, Cloud Deploy, Argo CD/Flux
•   Experience with Public Cloud Platforms – Azure, GCP
•   Experience with Docker, Kubernetes (AKS, GKE), Helm, Service Mesh
•   Experience with Google Anthos, Apigee, Confluent Kafka, MongoDB, SQL and Oracle Databases
•   Experience with Microservices Architectures
•   Experience with Infrastructure as Code automation tools - Terraform, Ansible
•   An understanding of programming languages such as C#, Ruby, Perl, Java, Go, Python and PHP
•   Excellent written and verbal communication skills
•   Ability to communicate effectively to technical and executive audiences
•   Company renowned for technical expertise in one area within DevOps/SRE 
•   Provides SME support in area of expertise
•   Creative problem solving and innovation
•   Provide technical leadership and vision

Certificates / Training (Two or more):
•   Azure / Google Cloud Certifications
•   AZ-400: Designing and Implementing Microsoft DevOps Solutions
•   Google Cloud Professional Cloud DevOps Engineer
•   Certified Kubernetes Administrator (CKA) / Certified Kubernetes Application Developer (CKAD)

Preferred 
•   Good understanding of Application Security Architectures and Guidance
•   Knowledge of threat modelling and risk assessment techniques
•   Knowledge of cybersecurity threats, current best practices and latest software
•   Experience in configuration of Web Application Firewall Rules using Akamai

Experience:

Level II
•   7 + years experience in DevOps/Site Reliability Engineering with deep expertise in one area

Education:

Required
•   Bachelor's in Computer Science or equivalent combination of experience may be considered in lieu of education. 

Preferred
•   Advanced Technical Degree

Principles & Related Competencies:

Ethical
•   Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader
•   Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.

Collaborative
•   Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself
•   (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates.

Drives Innovation
•   Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts & data; Welcoming other’s ideas and suggestions and acting on them.

Delivers Change
•   Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition’s business; Creating a sense of urgency for delivering business benefits; Flexibility and openness to change.