POSITION SUMMARY STATEMENT:
The Network Operations Center Manager II leads a team of Supervisors through which will focus on ensuring on-time and accurate delivery of team goals. This role ensure that the team is focused on the Quality of Service Delivery. This role coordinates with other cross-functional teams to ensure delivery.
DETAILED RESPONSIBILITIES/DUTIES
Level II:
- Is responsible for a team of (5+)
- Is responsible for 1 or more Supervisors in NOC area and ensures delivery from his team and individuals
- Ensures Quality and accuracy of the Service
- Coaches, guides, and provides mentorship to team
- Works closely with other cross-functional teams to enable team productivity
- Act as primary contact to his team on any NOC Process/Technical queries
- Coordinates through his supervisors and manages the team deliverables on a day to day basis
- Raises risks and resolves issues to enable team delivery
- Delivers the Process Transition and Improvement activity under NOC with the help of Supervisors
- Support his Sr Manager in preparing with weekly, Ad Hoc reports related to NOC operations
SUPERVISORY RESPONSIBILITIES:
- Leads a team of Supervisors through which monitors all the activities under NOC
- Ensure the Team Engagement and Bonding
Qualifications:
Skills:
Required:
- Strong attention to detail, problem-solving skills, and verbal/written communication (with both technical and non-technical audiences)
- Ability to lead a team
- Ability to deliver results and handle performance of teams
- Ability to develop and motivate others
- Support his Manager on Projects, Transitions and Other NOC related activities
- Good understanding of Infrastructure monitoring concepts and management tools.
- Good Understanding on Monitoring tools functionalities such as SCOM, Splunk, PRTG, Sitescope, Foglight, Vcenter’s, SolarWinds etc. which will help to Alert/Event depth Analysis by being a good problem solver for his team during crisis
- Ability to function as an effective team leader as well as a team member
- Good Presentation & Reporting skills
- Ability to develop and motivate others
ADDITIONAL PROFICIENCIES OF NOC SUPERVISOR:
- Verify Quality checks on activities performed by his supervisors
- Documentation and reporting for Higher Manager
- Making recommendations for improvements in organizational productivity.
- Team Engagement Checks and Attrition Management
Certificates / Training:
- ITIL
- Microsoft/ Cisco Administrator Certifications
- Management Trainings
Experience:
Level II:
- 7+ years of experience in NOC of a medium to large corporate’s 24 x 7 mission critical environment.
- 5+ years of Team handling experience
Education:
Required
- Bachelor's or equivalent experience in Information Technology
Principles & Related Competencies:
Ethical
- Aligns with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
- Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, instructs, encourages information sharing and collaboration among teams; Celebrates the individual and the team; Ability to clearly communicate.
Collaborative
- Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
- (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates.
Drives Innovation
- Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts & data; Welcoming other’s ideas and suggestions and acting on them.
Delivers Change
- Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition’s business; Creating a sense of urgency for delivering business benefits; Flexibility and willingness to change.
