THE ROLE:
Planning, coordinate, and complete a broad range of Admin and Facility services that allow organization to operate efficiently
This position will have lot of collaborate with Associates and Senior Management and plays a vital role in smooth operations of Admin and Infra team
The candidate should have the ability to manage a large group of diversified functions. Accomplished with Multiple stake holders’ management and with a proven track record of consistently exceeding performance goals and managing operations in a demanding business environment. compliance, facilities management, Vendor, Travel and Transport management with knowledge of the India market and business culture
Operations/Administration supports Administration team and the firm through financial management, compliance management, client engagement, risk management, communication protocol, staff training/development, and process/technology improvements
Ideal Candidate should Inclusive, Great teammate, should demonstrate ability to Mentor, Develop and focus on professional growth and skill enhancement, Accountability, Vendor Management, Scalability,
Vendor management – Individual should be able to manage multiple service providers
- Financial/ Analytics – Work on budgets, Capex & Opex requirements, Fixed & variable spends, should have eye for cost & expenses
- Strategic – Process oriented who need to be proactive & take full ownership for the deliverables as required
- Compliance & Audit – ensure compliance requirements are adhered too & conduct audits of access points
HOW YOU WOULD CONTRIBUTE:
1. Travel Arrangements: (Air and Ground transportation)
- Booking: Arrange flights, hotels, car rentals, and other transportation.
- Itineraries: Create detailed travel itineraries for clients or employees.
- Visa Assistance: Help with visa applications and other travel documentation.
2. Coordination:
- Vendor Liaison: Work with travel agencies, airlines, hotels, and other service providers to secure the best rates and services.
- Schedule Management: Coordinate travel schedules to avoid conflicts and ensure timely arrivals and departures.
- Emergency Support: Provide assistance in case of travel disruptions or emergencies.
3. Budget Management:
- Cost Control: Monitor and manage travel budgets, ensuring cost-effective solutions.
- Expense Tracking: Keep accurate records of travel expenses and prepare reports.
- Negotiation: Negotiate with vendors for discounts and better deals.
4. Internal Customer Service:
- Client Support: Address travel-related queries and provide support to Employees / travelers.
- Feedback Handling: Collect and act on feedback to improve services.
- Personalization: Tailor travel arrangements to meet individual preferences and needs.
5. Compliance:
- Policy Adherence: Ensure all travel arrangements align with company policies and regulations.
- Documentation: Maintain proper documentation for all travel-related activities.
- Risk Management: Identify and mitigate potential travel risks.
6. Technology Use:
- Travel Software: Use travel management systems and booking platforms.
- CRM Tools: Use customer relationship management software to track interactions and preferences.
- Data Analysis: Analyze travel data to identify trends and optimize processes.
7. Continuous Improvement:
- Industry Trends: Stay updated with the latest travel industry trends and standard processes.
- Training: Provide training and support to team members on travel management tools and procedures.
- Innovation: Implement new technologies and strategies to enhance efficiency
WHAT’S SPECIAL ABOUT THE TEAM:
- Inclusivity: Creating an environment where everyone feels welcome.
- Work-life balance: Promoting a healthy balance between work and personal life.
- Continuous learning: Encouraging professional development and growth
- Shared goals: Aligning individual objectives with team goals.
- Diverse perspectives: Valuing different viewpoints and expertise.
- Problem-solving: Working together to overcome challenges.
- Vision: Setting a clear direction and inspiring the team.
- Empowerment: Delegating responsibilities and trusting team members.
- Adaptability: Being flexible and open to change
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
Skills
1. Communication Skills:
- Effective Communication: Clearly convey information and instructions.
- Active Listening: Understand and address employee needs and concerns.
- Professionalism: Maintain a courteous and friendly demeanor.
2. Organizational Skills:
- Time Management: Prioritize travel/ transport requests and manage time efficiently.
- Attention to Detail: Ensure accuracy in bookings and documentation.
- Multitasking: Handle multiple tasks simultaneously without compromising quality.
3. Technical Proficiency:
- Travel Software: Familiarity with travel management systems like Amadeus and Sabre
- CRM Tools: Use customer relationship management software to track client interactions.
- Online Booking Platforms: Navigate and utilize various booking websites and apps.
4. Problem-Solving Skills:
- Quick Decision-Making: Resolve issues promptly, such as flight cancellations or delays.
- Negotiation: Work with vendors to find solutions and secure the best deals.
- Contingency Planning: Prepare for unexpected travel disruptions.
5. Customer Service:
- Internal Client Satisfaction: Ensure a positive experience for travelers.
- Feedback Handling: Address complaints and suggestions constructively.
- Personalization: Tailor services to meet individual client preferences.
6. Cultural Awareness:
- Understanding Norms: Be aware of cultural customs and etiquette.
- Sensitivity: Respect cultural differences and provide relevant recommendations.
- Global Knowledge: Familiar with international destinations and travel regulation
.
7. Financial Management:
- Budgeting: Manage travel budgets and expenses.
- Cost Control: Optimize travel costs without compromising quality.
- Expense Tracking: Keep accurate records of expenditures.
8. Adaptability:
- Flexibility: Adapt to changing travel trends and client needs.
- Innovation: Implement new technologies and practices to improve efficiency.
- Continuous Learning: Stay updated with industry developments and standard processes
Experience: Minimum of 8 years in handling, Travel, Transport, Compliance, Events.
Education: Bachelor's degree or higher in Travel Management, Business Administration, or related field
WORK ENVIRONMENT:
Flexible, Adaptable, approachable & proactive
