THE ROLE:
Provide dedicated support and coaching to Herbalife Nutrition Distributors so that they can conduct their businesses in a correct, ethical, and fair manner.
Provide a world class customer service experience and develop strong partnerships with Herbalife Nutrition Distributors and Business Partners with emphasis on providing subject matter expertise (SME) and support on the Rules of Conduct, Business Marketing Plan, local regulatory requirements, policies, and procedures.
HOW YOU WOULD CONTRIBUTE:
Responsible for case management by performing core investigative tasks, includes but not limited to:
Perform proactive research in order to minimize potential violations related to Distributor business activities includes but not limited to:
Should be visiting Nutrition Clubs and conduct trainings to distributors at different locations.
Use critical thinking skills to spot relevant issues; identify, analyze, and weigh relevant evidence in order to draw sound conclusions in complex matters.
Understand due process principles, ability to prioritize, and align with the defined processes and meet SLAs.
Interact and communicate professionally with various departments, Distributors and customers in written, email or in person interactions.
Uplift and protect Herbalife’s reputation through partnerships with Distributors so that their messages are consistent with the company’s.
WHAT’S SPECIAL ABOUT THE TEAM:
The Team thrives in a dynamic and collaborative environment, where open communication and knowledge sharing are valued. They actively engage with various departments and stakeholders, fostering a culture of collaboration and mutual respect. With a strong emphasis on continuous learning, the team maintains a proactive approach to staying updated on regulatory changes. Their commitment to integrity and accountability creates a positive work atmosphere, promoting growth, collaboration, and success in managing compliance within the organization.
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
Skills
Experience:
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