Senior Representative, Distributor Relations - SCE & Malta

As a Senior Representative Distributor Relations, you will focus on delivering an excellent Distributor (Member) experience, with customer centricity at the core. You will support business growth through Walk-In, Inbound, and Outbound interactions by providing proactive coaching, sharing knowledge, and promoting Sales & Marketing initiatives. Acting as the first point of contact for Members, you will handle their queries efficiently and ensure a positive outcome in every interaction.

In this role, you will:

• Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication.
• Respond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targets. 
• Provide guidance, awareness and training that supports business growth.
• Liaise with other departments, work as a team.
• Attend Member Meetings, Sales Events, Field Visits to Members as and when required.
• Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & Implementation.

Our requirements:

• A positive, energetic attitude and a natural ability to inspire those around you.

• Passionate about making a difference for your team, internal partners, and our Members.

• Self-motivated and well-organised, with a proactive approach to getting things done.

• Strong verbal and written communication skills.

• Great interpersonal skills – you enjoy connecting with others.

• Confident command of English (spoken and written).

• Comfortable using everyday PC tools and systems.

• Able to work independently, while also being a great team player.

We offer:

• Life and Health Insurance.
• Extra hours off - wellness hours 15h per year.
• Hybrid work - 3 days in the office / 2 days from home.
• Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
• Unlimited access to company products in the kitchen.
• Up to 50% discount to purchase company products.
• Extra 2 days or 16h for charity and volunteering activities.
• Service awards – lunch with your team members.
• Possibility to shape our company through Continuous Improvement activities & programs.
• 2 days (16 hours) company paid sick leave.
• 3 days (24 hours) paid leave – additional days off.
• 21 day annual leave.

Who we are:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives: https://www.herbalife.com