The role
Lead high-level audits for global functions in GBS. Measure and document audit information for accuracy and compliance with SLA turnaround time.
How you would contribute:
- Serve as a focal point for the audit department for orders and refunds, and record processes if needed.
- Manage strategies and passionate about the improvement of Global Audit through technology and innovation.
- Report and control the audits processed.
- Seek and successfully implement process improvements.
- Advance promptly to the Global Audit Management team any financial deficiencies and/or high-level cases.
- Support company and department projects from beginning to end.
- Establish and uphold positive relationships with key customers to foster understanding.
- Be responsible for communicating and training the team with departmental updates or changes.
What’s special about the team:
The Audit Coordinator collaborates with GBS Member Operations Management, looking for re-skilling and/or upskilling opportunities for the staff, aligned with GBS model evolution. Innovation and change openness are key indicators of the succession planning that this position will collaborate to establish.
Skills and background required to be successful:
- Excellent communication, analytical, and problem-solving skills, with a courteous manner internally and externally, at all levels and across diverse cultures.
- Proficient in English - written and verbal communication.
- Advanced knowledge of the Marketing Plan.
- Customer-centric, deadline-conscious, and results-focused.
- Ability to adapt as the external and internal environment evolves.
- High degree of flexibility to function under various timelines while maintaining a positive and professional demeanor.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Experience as an auditor, trainer, representative (OA, R&R, MC, Records).
- At least 1 year of experience in an audit position.
- Proven ability to support and motivate peers without formal authority.
Education:
- Bachelor’s degree or equivalent experience.
