Customer Service Representative with Romanian
Herbalife Bucharest, Romania
About the role:
As a Customer Service Representative with Romanian, you will support Herbalife Members by handling phone calls, processing documents, and answering distributor questions. You'll assist with document processing, delivering Herbalife Pay cards, supporting vacations and events, and occasionally handling translations. This role involves no separation between front office and back office tasks.
In this role, you will:
- Handle Member inquiries, including order registration, product information, and Marketing Plan details.
- Maintain Member records and ensure updates are accurately processed.
- Collaborate with cross-functional teams to deliver seamless service.
- Act as a brand ambassador, ensuring ethical business practices.
- Support local and international events, offering operational and communication assistance.
Our Requirements:
- High School diploma or equivalent.
- Fluent in Romanian and English min. B2.
- Strong PC skills (Microsoft Word, Excel, PowerPoint).
- Experience handling customer queries and resolving issues.
- Excellent communication and organizational skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Team-oriented, yet able to work independently.
- Customer-focused with a proactive attitude.
- Customer Service experience is an advantage.
We offer:
- Meal vouchers.
- Sport allowance to a specific sum which employee can later submit as expense and get the reimbursement.
- Life and Medical Insurance.
- Hybrid work - 3 days in the office / 2 days from home.
- Discretionary Annual bonus.
- Easter& Christmas bonuses.
- 1st of June bonus for each of employee child.
- 6 annual sick leave days without any medical prescription.
- Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
- Unlimited access to company products in the kitchen.
- Up to 50% discounts for company products.
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives: https://www.herbalife.com
