Customer Service Representative with Portuguese

Customer Service Representative with Portuguese

About the role
This position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure proper data maintenance. You will support technical and ad hoc project roll-outs, including requirements gathering and user acceptance testing. You will be an Ambassador of Herbalife Brand in line with corporate values and EMEA goals to assure the brand image is maintained.

In this role you will:

• Deliver the highest levels of Customer Experience where customer centricity is the key focus.
• Process orders and handle customers’ inquiries via incoming calls, ‘text chat' and other channels, when applicable.
• Resolve customer complaints, issues, and inquiries efficiently while maintaining high service standards.
• Conduct outbound calls to follow up on inquiries, support campaigns and share relevant information, when applicable.
• Be the first line response in supporting customers’ needs, effectively handling all interactions and providing positive outcome in every instance for Herbalife Distributors.
• Demonstrate empathy, patience, and professionalism in all interactions.
• Adhere to Service/ Business Metrics and Targets: key to the success of the position.
• Maintain Herbalife Distributors’ records.
• Be an Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.

Our Requirements:

• Fluent in Portuguese (native or C2 level).
• Very good command of English (min B2).
• Working hours are 10.00-18.00 Mon/ Tue/ Thu/ Fri, on Wed 9.00-17.00; non negotiable.

• A strong desire to making a positive contribution to the team, internal customers and Distributors.

• Availability to travel in order to participate in and support events in local markets.

• High ability to coach, educate & positively influence Distributors.

• Fast learning with experience in change management.

• Self-motivation and great organizational skills.

• Outstanding verbal and written communication skills.

• Excellent interpersonal skills.

• Previous experience in a similar role is an asset, but not mandatory.

We offer:

• Luxmed VIP package sponsored by the company.
• Mybenefit System (Kafeteria or Multisport Card)
• Life and Health Insurance.
• Extra hours off - wellness hours 15h per year.
• Hybrid work - 3 days in the office / 2 days from home.
• Annual bonus + Easter, Christmas & Vacation bonuses.
• Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
• Unlimited access to company products in the kitchen.
• Free parking slots - first come first served via company application.
• Family and entertainment events like Santa Claus and Children's Day.
• Possibility to shape our company through CI activities & programs.

Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.