Position summary statement:
The Application Analyst is tasked with partnering actively with Applications analysts to transform business and integration requirements into configurable component designs and solutions. The ideal candidate demonstrates deep technical expertise, ownership of application upkeep, and effective collaboration with business and technology teams and internal clients. They provide quick and reliable support for this global application.
Detailed responsibilities/duties:
- Engage with global multi-functional business teams to analyze enhancement requests and connect with the development team.
- Work on Projects/Tasks that focus on Herbalife’s Quote to Cash (QTC processes) and Procure to Pay (P2P processes) including, but not limited to, Order Management, Supply Chain Management, Pricing, Taxing, Invoicing, Receipts, and Cash Reconciliation.
- Proficient in software development lifecycles, namely Waterfall, Agile, and AIM Methodology.
- Perform analysis to understand business requirements and guide the ERP development team in proposed solutions.
- Responsible for analysis and functional testing of application software across production support, enhancements, and projects.
- Understand the key integration points, work multi-functionally across different business processes, and understand challenges faced by business teams.
- Meet service level agreements for production support response and resolution. Solve issues, determine their root cause, and implement vital corrective actions to resolve them permanently.
- Serve as a mentor to less experienced Application Analysts.
- Demonstrable ability to define customer requirements with good interpersonal and facilitation skills.
- Follow documentation, software development methodology, version control, testing, and migration standards.
- Develop a cooperative environment that fosters knowledge sharing.
- Perform additional duties as assigned.
- Ability to effectively prioritize and complete tasks in a high-pressure environment.
- Experience working both independently and in a team-oriented, collaborative environment.
Required qualifications:
Skills:
- Strong practical knowledge of leading ERP systems such as Oracle and Salesforce.
- Experience with major CPM applications like OneStream and Hyperion.
- Ability to write and complete SQL queries and understand PL/SQL APIs.
- Proficiency in Oracle Applications R12 and Oracle Fusion.
- Solid understanding of relational databases (including tables, views, indexes, table spaces, etc.).
- Solid understanding of Entity Relationship Diagrams (ERDs) and the translation of business requirements into them.
- Practical experience in diagnosing software problems and the capability to investigate software-related issues and products.
- Experience with change management tools and processes, including source code control, versioning, branching, defect tracking, and release management.
- Ability to identify system impact for small- and large-scale initiatives.
- Experience with global implementations of Oracle EBS Applications and Salesforce.
- Coordinate migrations/implementation of changes between the different Oracle Application environments (i.e., Development, Test, and Production).
- Experience working in a DevOps framework.
- Self-managing: well organized, with strong multi-tasking and time management skills; maintains attention to detail and works independently in a fast-paced and constantly evolving environment.
Experience:
- More than 5 years of experience in IT/Technology.
- Over 5 years of experience working with ERP platforms like Oracle and Salesforce.
- Over 5 years of experience writing SQL queries and working with Oracle Application APIs.
- More than 5 years of proven experience in preparing and maintaining implementation documentation, test cases, and managing the project lifecycle within an ERP (Oracle, Salesforce) setting is crucial, including familiarity with Oracle Application Object Library (AOL/FND) and Salesforce.
- Understanding of cloud applications like AWS or Azure.
Education:
- Bachelor’s degree or foreign equivalent in a related field or equivalent experience.
Preferred qualifications:
- Master’s degree in Business, Information Technology, or equivalent experience.
- Experience working on cross-functional teams, with team members inside and outside of IT, at different levels including up to Director level.
- Experience with international or multi-level marketing business.
- Experience with complex, multi-national application implementations.
- Proficiency with MS Project, Visio, etc.
- Bi-lingual.
- Ability to successfully handle several competing, high-priority projects with different deadlines.
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Effective writing and diagramming skills.
- Clear English-speaking skills.
- Ability to interact effectively at all levels with sensitivity to cultural diversity.
