THE ROLE:
The Principal Business Assurance plays a critical role in shaping and executing a comprehensive business assurance framework that supports the strategic objectives of the Herbalife GBS organization.
This role is pivotal in fostering a culture of risk-based thinking, while ensuring a robust control and compliance environment, pursuing high customer experience standards and continuous improvement.
Principal GBS Business Assurance is a hands-on contributor, driving initiatives that enhance process efficiency, accuracy, and customer satisfaction—supporting the mySupport platform for Finance and HR & Payroll services.
The role includes oversight of customer satisfaction surveys and conducting regular stakeholder assessments to ensure service excellence and alignment with business needs.
Key responsibilities include proactive risk identification and resolution. The role requires strong collaboration with stakeholders to deliver timely, effective assurance support and to promote a culture of continuous improvement and compliance.
HOW YOU WOULD CONTRIBUTE:
- Promote best practices to safeguard business processes. Collaborate with GBS departments to implement assurance programs.
- Conduct regular process risk assurance & ongoing assistance
- Identify operational inefficiencies and manage operational risks, implement operational controls framework, if needed.
- Works with the business to analyze the root cause of the issues and collaborate in development of the remediation plan.
- Oversees regular self-testing to ensure compliance with all required Corporate/Finance Policies, SOX requirements, identify control gaps and provide recommendation to mitigate the risk.
- Ensure documentation and policies for all processes in GBS are in place and updated on a regular basis.
- Maintain proper segregation of duties through centralized controls over restricted access to Oracle. Review and maintain restricted access for internal tools or applications, if needed.
- Support pre-audit assessment analysis.
- Proactively seek for processes optimization and standardization and take lead on their implementation,
- Support internal project implementation and maintenance - prepare and maintain high quality projects documentation when needed.
- Support in new scope transitions, including due diligence and compliance checks
- Work together with other GBS organizations to promote/develop function globally
WHAT’S SPECIAL ABOUT THE TEAM:
Service Management Team is at the forefront of driving operational excellence and seamless customer experiences. As part of this dynamic team, you'll have the opportunity to shape processes, influence strategy, and collaborate across functions to create meaningful impact in our organization's journey towards excellence.
SUPERVISORY RESPONSIBILITIES:
- Individual contributor role
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
Skills
- Deep understanding of GBS processes and ServiceNow platform
- Strong grasp of risk and control frameworks
- Excellent communication and stakeholder management skills
- Analytical mindset with strong problem-solving and project management capabilities
- High integrity, confidentiality, and ownership
- Agile, self-driven, and results-oriented
- Customer-centric mindset
- Willingness to travel as needed
Experience:
- At least 5 years of relevant experience at managerial level within Finance / Audit area in a Global Shared Service Center, preferably with a US parent
- Experienced with risk assessment, controls design and implementation, setting up processes
- Project Management experience
- Experienced in people & change management as well as working in a multicultural, international environment, understanding of relevant regional accounting practices and the regulatory environment.
- Experienced in ERP systems (Oracle strongly preferred) both use and implementation; advanced skills with Microsoft Office, particularly Excel
Education:
- University degree in related field.
PREFERRED QUALIFICATIONS:
- Lean Six Sigma (ideally at Green Belt)
- Experience with internal controls, SOX or compliance area will be an asset
