End User Services Technician II

THE ROLE:
Technician II, End User Support

HOW YOU WOULD CONTRIBUTE:

• Troubleshoot hardware/software issues, install systems, and assist users.

• Provide first-line support via phone/Teams chat.

• Working knowledge of MBT OS file installation.

• Collaborate effectively with the team.

• Manage time efficiently and maintain documentation.

• Provide VC troubleshooting support.

• Work experience with ticketing tools such as Snow, Jira, etc.

• Networking troubleshooting skills.

• Working knowledge of remote-control tools.

• Basic working experience with AD & DC servers and their roles.

• 3 to 4 years of IT infrastructure work experience.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

• Good knowledge of Microsoft products.

• Basic system and network troubleshooting skills.

• Basic knowledge of installing OS and debugging errors.

• Ability to support IT hardware lifting and shifting.

• Troubleshooting skills for VC tools.

• Work experience with remote-control tools to assist remote users.

• Ability to support system users of business units across pan-India locations.

• Willingness to work in shifts or provide on-call support.

Education:
BCA or BE

Please review EMEA&I Description box