Employee Technology Experience Technician III

Employee Technology Experience Technician III

Herbalife International Luxembourg

About the Role:

We are looking for an Employee Technology Experience Technician III to join our Global Technology Services team in Venray Netherlands. This role is ideal for someone who is passionate about technology, thrives in a hands‑on support environment and brings strong experience in desktop, end‑user, and on‑site technical support. You will be responsible for delivering high‑quality operational support, managing IMAC (install, move, add, change) activities, and providing technical assistance during events.

In this role you will:

• Provide service and end‑user support during maintenance checks or dispatches

• Diagnose technical issues and determine appropriate solutions

• Produce timely and detailed service reports

• Document processes and create work instructions as part of corrective actions

• Collect and analyse performance data to support technical troubleshooting

• Provide technology support for events both internal and external

• Manage on‑site installation, repair, maintenance, and testing tasks

• Accurately document solutions for complex issues

• Create workaround procedures when standard processes fail

• Troubleshoot and develop technical solutions related to software and setup errors for engineers, technicians and customers

• Build strong working relationships and collaborate effectively with all GTS teams

• Understand customer requirements and provide appropriate recommendations

• Provide technical assistance to service technicians to resolve day‑to‑day issues, such as troubleshooting, documentation issues, and clarification of written procedures

• Support IT vendor management

• Contribute to project management activities

• Provide support to the System Engineers covering Warehouse Support and local Datacentre support
• Participate in scheduled shifts and provide 24/7 on-call support for critical operations or after-hours projects, ensuring business continuity.

Our Requirements:

• 5+ years of experience in desktop or end‑user support (Level III)
• Familiarity with desktops, laptops, mobile devices, printers, and related hardware
• Familiarity with Active Directory, ITIL Service Management, and ticketing systems
• Strong attention to detail and communication skills
• Passion for technology and continuous learning
• Ability to lift and move hardware
• Strong knowledge of Windows 10 and Microsoft Office
• Certificates / Training: Preferred: CompTIA A+ or equivalent
• Education: Bachelor’s degree in Information Technology or equivalent

What we offer:

At Herbalife, we believe in building an environment where people can thrive, grow, and make a real impact. As part of our Venray operations team, you will join a collaborative workplace that values development, wellbeing, and innovation. Our benefits include:-

Who we are:

Herbalife is a global nutrition company helping people live healthy, active lives since 1980. Operating in more than 90 countries, we deliver high quality nutrition products, personal care items and wellness solutions through a network of dedicated independent Members. As an organization that puts people at the heart of everything we do from our Members and consumers to our teams and communities. We believe that quality is driven by people and we foster an environment where you can grow, take ownership, and make a meaningful impact. While being part of a global organization committed to continuous improvement, innovation, and delivering safe, high-quality products to consumers worldwide. To learn more about our mission and culture, visit our website: https://www.herbalife.com

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