POSITION SUMMARY STATEMENT
This position will be responsible for researching and processing adjustments initiated by Information Requests received from other departments throughout the Company Worldwide. The Senior Member Compensation Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine impact related to the adjustments. The department and workload are heavily audited on a regular basis by internal and external auditors. All work must meet each country regulatory requirements. This position will also provide support to staff, management, other departments, International Distribution Centers, and Herbalife Nutrition Distributors.
This position may require overtime/occasional flexible hours.
DETAILED RESPONSIBILITIES/DUTIES
- Must use fact-finding and analytical skills to identify and follow through with detailed calculations on inquiries concerning Distributors’ commission, royalty and production bonus earnings within specific designated timeframes.
- Support case distribution and prioritization: Assist in review of stakeholders and internal customers requests in inbox and ensure clarity on case outcomes, create case in DRM and distribution to the team.
- Must keep informed and stay current with Herbalife Nutrition’s Marketing Plan, rules, policies and processes.
- Ensure Information Requests (IRs) have proper approval signatures and appropriate supporting documentation to validate adjustments.
- Inform the IR initiating office about any actions taken, adjustments completed or declined, when more information is required to complete the IR or when it is required for the Distributor to place more volume to maintain earnings and/or Qualifications.
- Inform Department Auditor of volume adjustments affecting supervisor qualifications and/or matching volumes.
- Provide technical guidance: Act as SME on Marketing Plan rules and IR case handling to support team decisions. Assist with other departments to maintain service level agreements and meet customer satisfaction expectations
- Complete all special projects assigned and related to Member Operations.
- Handle the research and processing of urgent requests and/or IRs. Conduct pre-calculations or ‘what if scenario’ analysis of Royalties and/ or Production Bonus earnings as assigned. Additional handle complex and escalated IR cases, review and resolve high‑risk or exception requests.
- Provide training and effective guidance, constructive feedback and positive reinforcement to other team members in Mexico and India
- Approve low‑impact adjustments in RMA, such as royalty decreases, volume reductions, status changes (WT), payment plans, and month changes, ensuring compliance with established controls.
- Participate in UAT and process changes: Validate system updates and ensure correct application of IR logic in RMA, MCS, Oracle and HDMS. Validate marketing plan updates or changes that impact Distributors earnings.
WHAT’S SPECIAL ABOUT THE TEAM:
Member Compensation GBS Department being the only area that makes positive and negative adjustments to MB earnings, is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer regulations. The Member Compensation GBS team, will be accountable to ensure the department and company remains in compliance.
QUALIFICATIONS
Skills:
Required
- Excellent communication, analytical, problem solving and mathematical skills
- Bi-lingual English/Spanish written/verbal communication
- Customer, deadline and results oriented
- Strong verbal and written communication skills
- Ability to interact effectively at all levels with sensitivity to cultural diversity
- Ability to adapt as the external and internal environment evolves
- Ability to meticulously check calculations for accuracy
- Ability to analyze data and propose innovative solutions
- Strong organization
- Capability to interact and effectively, coach agents with sensitivity to diversity
- Intermediate proficiency in PC-based applications, including Microsoft Excel, Word and Outlook
- Strong numerical skills and ability to work in multiple currencies
Preferred
- Strong sense of initiative
- Ability to solve practical problems and organize workload for effective implementation under general supervision
Experience:
Required
- 3-5 years of experience working with numbers
- Knowledge of the Herbalife Marketing Plan
- Proven ability to support and motivate peers without formal authority
Preferred
- Administrative or customer service experience
Education:
Required
- High School diploma or equivalent
Preferred
- Knowledge of the Herbalife Nutrition Marketing Plan
